Privacy Policy

Mellowden respects your privacy. This policy explains the information we collect, why we collect it, and how it may be used when you visit mellowden.store or place an order.

Information we collect

We may collect information you provide directly, including your name, email address, billing and shipping details, order information, uploaded pet photographs, and communications with us. Payment information is processed by our payment providers and is not stored directly by Mellowden.

How we use information

We use information to process orders, create and deliver personalized artwork, provide previews and revisions, communicate about orders, prevent fraud, comply with legal obligations, improve the store, and provide customer support.

Service providers

We may share information only as reasonably necessary with service providers involved in ecommerce hosting, payment processing, production, fulfillment, shipping, analytics, and customer support. These providers process information according to their own terms and privacy obligations.

Uploaded photographs

Customer-supplied photographs are used to create the ordered artwork and to provide related customer support. We do not claim ownership of customer photographs.

Cookies and analytics

Our ecommerce platform and related services may use cookies or similar technologies for essential store functions, analytics, fraud prevention, and user experience.

Data retention

We retain order and transaction records for as long as reasonably necessary for fulfillment, support, accounting, tax, legal, and fraud-prevention purposes.

Your choices

You may contact us through the Contact page to request access, correction, or deletion of personal information, subject to applicable legal and record-keeping requirements.

Changes

We may update this policy from time to time. The version displayed on this page is the current policy.

Legal Business Name: Mellowden

Website: mellowden.store